Hotel staff first. Guests and communities, always.
HAN helps people facing unfair treatment and housing barriers organize their concerns, understand their options, and take one clear next step.
The resource directory is open now, and you don't need to share anything to use it. Requests are reviewed and answered on a first-come, first-served basis. To ask HAN for help, prepare a request by email.
The people who keep hospitality running.
Fair, dignified treatment during a stay.
Including housing, disability access, and youth.
Help for hotel workers, in one place.
Official agencies, unions, and legal aid for New York City, Philadelphia, and nationwide. HAN is not a law firm. A listing doesn't mean endorsement or affiliation. Each organization decides its own services and eligibility. Links checked Oct 29, 2026.
Pay & hours
- U.S. Dept. of Labor, Wage and Hour Division
Unpaid wages, overtime, minimum wage, or taken tips. Complaints are confidential. 1-866-487-9243
- NY State Dept. of Labor, Labor Standards
Unpaid wages and other pay problems for New York workers.
- Philadelphia Office of Worker Protections
Wage theft, paid sick leave, and Fair Workweek (predictable schedules) for people working in Philadelphia. (215) 686-0802
- PA Dept. of Labor & Industry, Labor Law Compliance
Pennsylvania wage and labor law questions and complaints.
Safety
- OSHA: file a safety or retaliation complaint
Unsafe conditions at work, or punishment for speaking up about safety. You can file in any language. 1-800-321-6742
- NYC Hotel Worker Rights (DCWP)
Under NYC's hotel licensing law: panic buttons, security, direct employment, and protection from retaliation. 311
Discrimination & rights
- U.S. EEOC: file a discrimination charge
Discrimination or harassment at work based on race, sex, disability, age, religion, and more. 1-800-669-4000
- NLRB: your rights as an employee
Your right to act together with coworkers about pay and conditions, with or without a union.
Union & organizing
- UNITE HERE
The national union for hotel, food service, and gaming workers.
- Hotel and Gaming Trades Council (NYC)
The union for hotel workers in New York City. (212) 245-8100
Legal help
- Legal Aid Society (NYC), Employment Law Unit
Free legal help for low-income New York City workers. 212-577-3300
- Community Legal Services of Philadelphia, Employment
Free legal help for low-income Philadelphians with work problems.
Income, housing & crisis
- NY State unemployment insurance
Apply for or get help with unemployment benefits in New York.
- Pennsylvania unemployment compensation
Apply for or get help with unemployment benefits in Pennsylvania.
- NYC Homebase
Help to stay housed and avoid shelter in New York City. 311
- 211
Referrals for food, shelter, utilities, and other services. 211
- 988 Suicide & Crisis Lifeline
Free, confidential support by call or text, any time. 988
From being heard to moving forward.
A difficult system shouldn't silence you. Our advocacy focuses on practical preparation: putting events in order, finding the right questions, and finding the right place to ask.
Share your concern
Start with what happened and what you'd like to change. You don't need to have everything figured out.
Find the next step
Look at the process, the organization responsible, and the questions that need answers.
Prepare and follow through
Gather your facts, make a clear request, and keep track of responses.
Find a resource. Find your footing.
Official guidance for housing, disability access, and youth support. It covers national resources plus selected New York and Philadelphia listings. Listings are independent organizations, not HAN partners.
The League of Hospitality Guardians
The League is HAN's outreach team. It brings the mission into the community: listening to concerns, sharing resources, and helping people find a clear next step.
Humanity and hospitality guide the team's approach.
Illustration: Lady Justice artwork, not photos of HAN team members.
Dignity is the starting point. Accountability is the work.
Hotel Housing Advocacy Network (HAN) is an advocacy firm and the advocacy arm of HCCGSA LLC in Philadelphia, PA. It's not a law firm, government agency, or nonprofit.
Nathaniel Clarke
Founder, Hotel Housing Advocacy Network & HCCGSA LLC
His work is grounded in dignity, accountability, and helping people find a clearer path through difficult systems.
Contact
Written communication is preferred. Email architeknadvocacy@hccgsa.com or call (267) 652-0033. Please don't send medical, immigration, financial, or identity documents. This website isn't monitored for emergencies.
911
Immediate danger or emergencies.
211
Food, shelter, utilities, health care, and other services. Find local 211
311
Non-emergency city services, where your city offers it. Find your local government